Refund & Cancellation Policy

3. Cancellations

Standard bookings cancelled more than 48 hours before the booked travel time are eligible for a refund of refundable fare payments, subject to any non-refundable deposit. For cancellations made between 24 and 48 hours before travel, 50% of the booking price is payable. Minibus bookings are non-refundable. Executive vehicle bookings are non-refundable. See our Refund Policy for the full refund rules.

2. Deposits and payment

Deposits are non-refundable. The standard deposit, where required, is £20 per vehicle. A return journey does not double the deposit. Any different amount will be clearly stated before booking.

Available payment methods are card now, cash on the day, or a deposit by card with the remaining balance in cash on the day. The available choices and any requirement to pay in full by card are shown before booking.

8. Booking confirmation and journey details

Please check your booking confirmation as soon as you receive it, including the date, pickup time, addresses, passenger and luggage details, flight number and agreed fare. Contact us promptly if anything is incorrect or missing. Keep the confirmation and any collection instructions available for your journey. Provide a current mobile number and keep it available near pickup time, especially for airport collections.

If you cannot locate your driver or collection details, call us using the contact details on your confirmation or website.

15. Damage and additional cleaning

Passengers are responsible for damage to the vehicle beyond ordinary wear and tear, and for cleaning needed because of an unusual spill or mess. Any charge will reflect the reasonable cost of the repair or cleaning required.